Complaint Case Handler
Location
Limerick, County Limerick
Job Type
TEMPORARY
Category
Information and Record Clerks
Posted
June 09, 2026
Your new company
One of Ireland’s largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Complaint Case Handler to work within Limerick, Naas, Dublin.
Your new role
- Handle and resolve customer complaints, ensuring a high level of customer satisfaction.- Maintain accurate records by tracking and tracing complaint-related documentation and emails.
- Ensure all complaints are reviewed and investigated thoroughly, in compliance with the organization's standards and regulatory requirements.
- Leverage advanced MS Excel skills for tracking, reporting, and analyzing complaint-related data to support operational efficiency.
- Meet weekly deadlines and performance milestones to align with organizational goals and commitments.
What you'll need to succeed
- APA Certification in Loans & Regulations OR ...