Complaints Officer
Location
Birmingham, West Midlands (County)
Job Type
Full-time
Category
other-general
Posted
June 19, 2026
Step into a rewarding temporary contract role offering a competitive hourly rate and hybrid working, supporting a busy customer experience function within the housing sector.
This Complaints Officer position gives you the opportunity to manage and resolve customer complaints end-to-end, ensuring fair outcomes, regulatory compliance, and a high standard of customer service, all while working in a supportive and collaborative environment focused on continuous improvement.
I’d love to hear from anyone with experience as a Complaints Officer, Customer Resolution Officer, or within housing/customer service case management, who can confidently manage a busy caseload and deliver high-quality written responses.
In this position, you will:
• Investigate cases thoroughly, liaising with internal teams and contractors
• Draft clear, compliant responses aligned with Housing Ombudsman Complaint Handling Code
• Ensure accurate case recording on CRM systems
• Comm...
This Complaints Officer position gives you the opportunity to manage and resolve customer complaints end-to-end, ensuring fair outcomes, regulatory compliance, and a high standard of customer service, all while working in a supportive and collaborative environment focused on continuous improvement.
I’d love to hear from anyone with experience as a Complaints Officer, Customer Resolution Officer, or within housing/customer service case management, who can confidently manage a busy caseload and deliver high-quality written responses.
In this position, you will:
• Investigate cases thoroughly, liaising with internal teams and contractors
• Draft clear, compliant responses aligned with Housing Ombudsman Complaint Handling Code
• Ensure accurate case recording on CRM systems
• Comm...