Complaints Officer
Location
London, London
Job Type
Full-time
Category
other-general
Posted
June 18, 2026
Marks Consulting Partners are recruiting a Complaints Officer to join one of our Housing Association clients in South London on a temporary basis.
What you'll be doing:
* Managing stage 1 complaints as the first and last point of contact for residents, keeping them updated throughout the process
* Logging all complaints, compliments and MP and Councillor enquiries, ensuring they are investigated and resolved in a timely manner with learning outcomes identified
* Examining all evidence related to complaints, including information held on the CRM system, and interviewing colleagues as appropriate
What you'll need:
* Experience of complaint investigation, handling and resolution
* Understanding of the importance of social housing and a commitment to delivering a high quality service
* A collaborative approach to working within a team and wider community
* A positive, customer-focused mindset
If you would l...
What you'll be doing:
* Managing stage 1 complaints as the first and last point of contact for residents, keeping them updated throughout the process
* Logging all complaints, compliments and MP and Councillor enquiries, ensuring they are investigated and resolved in a timely manner with learning outcomes identified
* Examining all evidence related to complaints, including information held on the CRM system, and interviewing colleagues as appropriate
What you'll need:
* Experience of complaint investigation, handling and resolution
* Understanding of the importance of social housing and a commitment to delivering a high quality service
* A collaborative approach to working within a team and wider community
* A positive, customer-focused mindset
If you would l...