Concierge-Level Customer Care Executive
Location
vancouver, metro vancouver regional district
Job Type
Full-time
Category
Management & Operations
Posted
June 06, 2026
Join as a Concierge-Level Customer Care Executive, focusing on delivering outstanding services for group travel bookings. Ensure high-quality operations through proactive client engagement and problem-solving.
This role involves overseeing in-destination and post-tour support for group clients, demanding excellent organizational skills and the ability to adapt quickly. You'll be responsible for maintaining service standards, communicating with clients and suppliers, and effectively managing any issues that arise during the tours. Availability for later shifts and weekends is required to meet client needs.
Key Responsibilities:
• Ensure logistics align with client itineraries and expectations
• Maintain proactive communication with group clients
• Collaborate with suppliers to implement tour changes
• Manage challenges with effective communication
• Take ownership of complaints and follow up thoroughly
Requirements:
This role involves overseeing in-destination and post-tour support for group clients, demanding excellent organizational skills and the ability to adapt quickly. You'll be responsible for maintaining service standards, communicating with clients and suppliers, and effectively managing any issues that arise during the tours. Availability for later shifts and weekends is required to meet client needs.
Key Responsibilities:
• Ensure logistics align with client itineraries and expectations
• Maintain proactive communication with group clients
• Collaborate with suppliers to implement tour changes
• Manage challenges with effective communication
• Take ownership of complaints and follow up thoroughly
Requirements: