Concierge Supervisor

Marriott International • Japan, Tokyo, Japan • Posted June 10, 2026

Location Japan, Tokyo
Job Type Full time
Category Baggage Porters, Bellhops, and Concierges
Posted June 10, 2026

Concierge Supervisor

Job Responsibility

  • Respond to guest requests for special arrangements or services (., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. 
  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction. 
  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. 
  • Contact appropriate individual or department (., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. 
  • Review shift logs/daily memo books and document pertinent information in logbooks. 
  • Ensure that any outstanding requests from the previous day receive priority and are resolved. 
  • Monitor club lounge for seating availability, service, safety, and well-being of guests.
  • Serve as a departmental role model or...
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