Consumer Care Specialist

Job Description

Working with our dynamic Consumer Care team, you will act as an elevated support tier to resolve complex case escalations across phone, email, and live chat. You will manage our social media presence and respond to critical online reviews, ensuring a positive experience for our consumers across all retail and digital platforms.

How will you create impact?

• Resolve escalated consumer cases as the secondary support tier for phone, email, and live chat inquiries.
• Manage customer service inquiries across social media platforms including Facebook, Instagram, and YouTube.
• Respond to critical online reviews and questions on major retail sites and app stores.
• Process replacement orders, quality assurance pickups, and shipments in a timely and accurate manner.
• Provide tracking updates and inventory statuses to consumers while ensuring all case handling procedures are followed.
• Collaborate wi...