Contact Center Agent

Based in North Sydney (Onsite only – no WFH option)

Salary $K + super

Monday to Friday – Shifts between 8:am to 9pm (7.5-hour days)

Baseline Security Clearance required

About the Role
 
Join a Federal Government-backed initiative to reduce gambling harm in Australia. As a Contact Centre Agent, you’ll be the first point of contact for individuals seeking to self-exclude from online gambling and wagering. You’ll provide guidance, support, and information to help people make positive change.

Working in an inbound contact centre, you’ll manage cases, triage enquiries, and provide accurate information, all while handling sensitive personal information with confidentiality and professionalism. Full training and ongoing support are provided in a dynamic, collaborative environment where your work makes a real difference.

Key Requirements

Emotional resilience, empathy, and integrit...