Contact Center Agent
Location
Norwich, NY
Job Type
Full-time
Category
other-general
Posted
June 27, 2026
Pay Range: $18.50 - $22.58
The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan accounts, as well as product or service information. Complete account, product maintenance as well as complete monetary customer transactions. Responsible for creating a positive customer experience and representing the NBT brand and core values.
The Contact Center supports customer inquiries through phone, message center, social media, e-mail, and other channels. Focusing on a single customer support channel, the incumbent will satisfy customer inquiries directly and recognize non-standard transactions to escalate.
Education and Experience:
+ High School Diploma or GED required
+ Associates Degree preferred
+ Customer service experience preferred
Skills and Abilities:
+ Strong Communication s...
The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan accounts, as well as product or service information. Complete account, product maintenance as well as complete monetary customer transactions. Responsible for creating a positive customer experience and representing the NBT brand and core values.
The Contact Center supports customer inquiries through phone, message center, social media, e-mail, and other channels. Focusing on a single customer support channel, the incumbent will satisfy customer inquiries directly and recognize non-standard transactions to escalate.
Education and Experience:
+ High School Diploma or GED required
+ Associates Degree preferred
+ Customer service experience preferred
Skills and Abilities:
+ Strong Communication s...