Contact Center Architect
Location
Metro Manila, Metro Manila
Job Type
Full-time
Category
other-general
Posted
June 01, 2026
Role Overview
The Contact Center Architect is responsible for designing and delivering scalable, cloud-based customer engagement solutions across voice and digital channels. This role focuses on developing architecture for conversational platforms such as IVR, chatbots, and web-based applications, while ensuring seamless integration with enterprise systems and cloud environments.
The position requires strong technical expertise in cloud architecture, API integrations, and customer experience technologies, along with the ability to collaborate with cross-functional teams to deliver high-quality solutions.
Key Responsibilities
Solution Architecture & Design
- Lead the design of end-to-end architecture for contact center solutions, including conversational AI, IVR, chatbot, and web-based applications.
- Develop technical blueprints, architecture artifacts, and scalable solution desig...