Contact Center Client Services Manager
Location
san fernando, andalucía
Job Type
Full-time
Category
Gestión y operaciones
Posted
June 09, 2026
Client Services Manager
MCI is a leading tech-enabled business services company with a global footprint across various industries, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions.
We are seeking a client-focused, relationship-driven manager to serve as the primary liaison between our BPO contact center and clients. The role involves managing client expectations, ensuring service delivery, and driving account growth.
Key Responsibilities
- Serve as main point of contact for assigned client accounts.
- Ensure service delivery aligns with client expectations, SLAs, and KPIs.
- Conduct regular business reviews and performance presentations with clients.
- Collaborate with operations, QA, and training teams to resolve issues and implement improvements.
- Identify opportunities for account growth and upselling additional services.
- Manage ...