Contact Center Platform Engineer — Voice Omnichannel

SummitNext is fast growing BPO and technology company with operations in Malaysia, Philippines, India and Uzbekistan. We are currently hiring for a Contact Center Platform Engineer who owns the deployment, configuration, and ongoing technical operations of the voice and omnichannel delivery infrastructure within Client LaunchPad. This role is responsible for building production-grade CCaaS environments for enterprise clients — standing up ACD/IVR systems, omnichannel routing, call recording, and workforce management integrations that are the operational backbone of every Client client account. This is a hands-on platform configuration and integration role. The engineer works directly from design specifications provided by the US-based platform architecture team and is accountable for delivery quality, documentation, and operational readiness of each client environment. Key Responsibilities Voice & IVR Platform Deployment Configure and deploy Voice/IVR call flows within CCaaS platforms ...