Contact Center Speech Analytics
Location
Makati, National Capital Region
Job Type
Full-time
Category
other-general
Posted
June 03, 2026
Job Title: Contact Center Speech Analytics Specialist
Job Summary
The Contact Center Speech Analytics Specialist is responsible for analyzing customer interactions to enhance overall customer experience, identify key performance drivers, and support strategic decision-making. This role involves using advanced speech analytics tools to uncover trends, optimize operational performance, and deliver actionable insights to leadership teams. The specialist is expected to work independently, lead specialized initiatives, and contribute significantly to process improvements within the contact center environment.
Key Responsibilities
Speech Analytics & Data Insights
- Analyze large volumes of customer call data using speech analytics tools to identify trends, patterns, root causes, cost drivers, and KPIs.
- Deliver actionable insights and recommendations to improve customer acquisition,...