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Contact Centre Operations Manager

NFU Mutual • Glasgow, Scotland, United Kingdom • Posted June 17, 2026

Location Glasgow, Scotland
Job Type Permanent - Full-time
Category Top Executives
Posted June 17, 2026

Contact Centre Operations Manager


  • Shape and lead NFU Mutual’s Contact Centre multi‑channel operations plan, setting a clear plan, leading operational effectiveness, driving productivity and challenging the status quo. 






  • Build high‑performing teams, develop capability, and create a positive, engaging culture that drives long‑term operational success.






  • Hybrid working with up to 80% homeworking and 20% based our Glasgow office. 


    • About the role

    It’s an exciting time to join our Digital & Direct team at NFU Mutual. We’re modernising how our Direct customers buy and manage their Home, Motor, Equine and Commercial (micro and SME) insurance across multiple channels, all while maintaining the market‑leading customer satisfaction and retention we’re known for. You’ll be part of a team that’s key to driving the next phase of our Direct business growth story. We’re l...

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