Contact Centre Team Manager
Location
cardiff, wales
Job Type
Full-time
Category
IT & Technology
Posted
June 20, 2026
Job Location: Cardiff
Salary: £34,143
Contract type: Permanent
Posting End Date: 21/06/2026
About the Role
Our vision is to be the leading utility partner to accelerate the UK towards net zero. We are looking for a Contact Centre Team Manager who will earn customer loyalty and drive business growth by providing consistently excellent service.
Purpose of the Role
- Put customers’ needs at the heart of everything we do.
- Be passionate about customer service and always deliver an exceptional experience.
- Be a brand advocate and champion.
- Lead a Customer Service Team across multiple brands.
Key Responsibilities
- Lead a team of Customer Service Advisors to deliver exceptional customer experience across all brands.
- Ensure the Retail department meets and exceeds customers’ expectations and department objectives.
- Actively lead by example demonstrating...