Contract Service Specialist
Location
Monterrey, Mexico
Job Type
Full-time
Category
other-general
Posted
June 20, 2026
The Contract Service Specialist is responsible for working with external and internal customers to renew service agreements, handle billing concerns, and resolve any customer or service issues that may arise for multiple products across the globe, including complex problem solving, repetitive processing, and switching between project work and standard tasks while meeting deadlines and achieving quality goals.
**Key Responsibilities.**
+ Identify and resolve complex, ambiguous problems that often require innovative solutions.
+ Become familiar with all aspects of the products being supported, including knowing where to go for SOP/Standard Work.
+ Service Agreement Data Entry & Processing requiring close attention to detail.
+ Flexible to work independently or with a team, as needed.
+ Daily customer account maintenance performed efficiently and accurately – service changes, updates, cancellations.
+ Work in a dynamic environment that may change often or ...
**Key Responsibilities.**
+ Identify and resolve complex, ambiguous problems that often require innovative solutions.
+ Become familiar with all aspects of the products being supported, including knowing where to go for SOP/Standard Work.
+ Service Agreement Data Entry & Processing requiring close attention to detail.
+ Flexible to work independently or with a team, as needed.
+ Daily customer account maintenance performed efficiently and accurately – service changes, updates, cancellations.
+ Work in a dynamic environment that may change often or ...