Control Tower Pre-analyst (Saltillo)
Location
saltillo, saltillo
Job Type
Full-time
Category
Other-General
Posted
June 12, 2026
HYBRID POSITION
Pre-Analyst in Stellantis North America - Control Tower is critical in ensuring effective communication between the customer and the company, particularly in the context of product quality and service issues.
Voice of the Customer (VOC)- Utilizing various sources of customer feedback such as warranty information, parts return data, and service reports to understand customer experiences and concerns.
- Actively listening to customer feedback to identify patterns, trends, and recurring issues.
- Analyzing data to identify emerging issues and potential problems with products or services.
- Prioritizing identified issues based on severity, impact on customers, and potential risks to the company.
- Triaging issues promptly and efficiently to ensure they are addressed by the appropriate stakeholders.
- Crafting detailed...