Controller-Rooms - The Madrid EDITION
Location
Madrid, Spain
Job Type
Full-time
Category
other-general
Posted
June 22, 2026
**Additional Information**
**Job Number** 26073398
**Job Category** Rooms & Guest Services Operations
**Location** Plaza de Celenque 2, Madrid, Madrid, Spain, 28013
VIEW ON MAP (https://www.google.com/maps?q=Plaza%20de%20Celenque%202%2C%20Madrid%2C%20Madrid%2C%20Spain%2C%2028013)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-o...
**Job Number** 26073398
**Job Category** Rooms & Guest Services Operations
**Location** Plaza de Celenque 2, Madrid, Madrid, Spain, 28013
VIEW ON MAP (https://www.google.com/maps?q=Plaza%20de%20Celenque%202%2C%20Madrid%2C%20Madrid%2C%20Spain%2C%2028013)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-o...