Coordinator Cro Madrid - (Madrid)

Empresas: Minor Hotels Europe & Americas
Si sus habilidades, experiencia y cualificaciones coinciden con las de esta descripción del puesto, no demore su solicitud.

The person who joins us will be part of our reservations department, coordinating a team of agents to manage the requests received through the different sales channels of our customers.

Functions:

- Continuous evaluation, through listening, monitoring, etc.

- Feedback Individual/group sessions with agents.

- Management - Coordination and continuous monitoring of the team of agents.

- Creation and monitoring of action plans to achieve objectives.

- Constant reporting to platform managers.

- Control of the sizing and balance of the workload.

- Resolution of doubts and incidents.

- Team management and motivation.

- Quality Management.

What are we looking for?

- We are looking for an experienced Call Center coordinator for a...