Coordinator, Loyalty Service
Location
ciudad de méxico, ciudad de méxico
Job Type
Full-time
Category
Other-General
Posted
June 19, 2026
**GENERAL SUMMARY**
**ORGANIZATIONAL RELATIONSHIP**
This role reports directly to the Manager, Loyalty Service supporting service and operational needs. This role partners with cross-functional leaders on projects, including Regional Management, Marketing, Finance and Sales.
**DUTIES AND RESPONSIBILITIES**
The Coordinator, Loyalty Service supports I Prefer members and hotels with daily issue resolution and also works with business partners on process improvements and training.
- Updates and maintains multiple tools to track call volume and service themes
- Suggests improvements to increase efficiency, hotel service, and training; works with I Prefer team and other internal partners to develop ideas
- Serves as additional support for day-to-day hotel inquiries and activities
**QUALIFICATIONS**
- Minimum 3-5 years in a customer service role
- A passion for service excellence
- Customer-first attitude
- Excellent written communication skills in English<...
**ORGANIZATIONAL RELATIONSHIP**
This role reports directly to the Manager, Loyalty Service supporting service and operational needs. This role partners with cross-functional leaders on projects, including Regional Management, Marketing, Finance and Sales.
**DUTIES AND RESPONSIBILITIES**
The Coordinator, Loyalty Service supports I Prefer members and hotels with daily issue resolution and also works with business partners on process improvements and training.
- Updates and maintains multiple tools to track call volume and service themes
- Suggests improvements to increase efficiency, hotel service, and training; works with I Prefer team and other internal partners to develop ideas
- Serves as additional support for day-to-day hotel inquiries and activities
**QUALIFICATIONS**
- Minimum 3-5 years in a customer service role
- A passion for service excellence
- Customer-first attitude
- Excellent written communication skills in English<...