Coordinator Rider On Ground Ops

talabat • Abu Dhabi, Abu Dhabi, United Arab Emirates • Posted June 21, 2026

Location Abu Dhabi, Abu Dhabi

Job Type Full-time

Category Supervisors of Transportation and Material Moving Workers

Posted June 21, 2026

Job Description
Support day-to-day fleet operations at the zone level by monitoring performance, resolving rider issues, and ensuring efficient live operations. Act as the primary link between riders, dispatch, and fleet partners on the ground.
Qualifications
Monitor live operations to ensure optimal performance across the city/zone.
Track and assess rider performance on a city/zone level.
Manage walk-in queries from riders.
Liaise with fleet partners to ensure smooth communication.
Assist dispatchers with rider-related communication.
Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.
Facilitate feedback loops between riders and management.
Resolve queries and escalations from internal and external stakeholders.
Oversee zonal performance and take corrective actions (Warning, Suspension, Termination) against l...
            

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