Costumer Experience Manager - Milton

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Permacon is a North American leader and pioneer in the manufacturing of concrete masonry and landscaping products. Permacon operates 8 plants and employs over 300 employees on their different sites in Quebec and Ontario and is part of the CRH Group.

Job Summary

We are currently looking for a Customer Experience Manager based at the Milton Office and covering Ontario’s Southwestern region.

Job Responsibilities

Reporting to the Vice‑President, Sales, the Customer Experience Manager will be mainly responsible for leading the Customer Experience team to ensure Customer Satisfaction with proper development, implementation and execution of Sales policies and procedures.

More specifically, he or she will directly supervise 3 Customers Experience Coordinators and about 10 team members including Dispatchers and Customers Experience Representatives located in Milton, Bolton, Cambridge and Woodstock.

The M...