Costumer Experience Manager - Milton

Job ID:

Permacon is a North American leader and pioneer in the manufacturing of concrete masonry and landscaping products. Permacon operates 8 plants and employs over 300 employees across multiple sites in Quebec and Ontario and is part of the CRH Group.

Job Summary

We are currently looking for a Customer Experience Manager based at the Milton Office and covering Ontario’s Southwestern region.

Job Responsibilities

Reporting to the Vice‑President, Sales, the Customer Experience Manager will be mainly responsible for leading the Customer Experience team to ensure Customer Satisfaction through the development, implementation and execution of Sales policies and procedures.

More specifically, the manager will directly supervise 3 Customer Experience Coordinators and a total of about 10 team members, including Dispatchers and Customer Experience Representatives located in Milton, Bolton, Cambridge and Woodstock.