Costumer Quality Engineer

GKN Automotive • Villagrán, Guanajuato, Mexico • Posted June 07, 2026

Location Villagrán, Guanajuato

Job Type Full time

Category Engineers

Posted June 07, 2026

Role Purpose
Act as the main point of contact for customers regarding quality requirements and performance. The role collaborates across functions and sites to drive continuous improvement aligned with customer expectations.
Key Responsibilities (Resumen)
Act as the voice of the customer within the organization
Manage customer complaints and claims, ensuring timely resolution
Monitor customer scorecards, KPIs, and satisfaction metrics
Lead problem-solving activities (8D, A3, Red X, Six Sigma, 
Coordinate customer audits and compliance with standards and requirements
Maintain and update customer portals (B2B) and requirements
Develop and execute quality improvement plans (roadmaps)
Ensure alignment between customer expectations and internal reporting
Lead escalations and communication between plant and customer
Strengt...
            

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