Critical Incident Coordinator

ISS • West Midlands, England, United Kingdom • Posted June 11, 2026

Location West Midlands, England

Job Type Fixed Term Contract (6 months)

Category Information and Record Clerks

Posted June 11, 2026

Job Description
This role plays a key part in maintaining service excellence, supporting the delivery team, and ensuring contractual processes are consistently met through clear communication and effective coordination.
Key Responsibilities
Receive, log and process client and helpdesk requests in line with contractual requirements.
Accurately translate client issues into FM or engineering actions and allocate to the appropriate resource.
Monitor shared mailboxes and respond to requests within agreed timeframes.
Manage work orders through CAFM systems (e.g. Maximo).
Liaise with subcontractors to schedule attendance and track progress.
Maintain accurate records, documentation and system updates throughout the incident lifecycle.
Provide administrative support to the wider service delivery team.
Escalate issues, risks or delays to management where required while delivering a profes...
            

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