Critical Incident Manager

Summary Of The Role

Amadeus provides business critical services to various actors in the travel industry. Any service impact can imply major revenue loss and important disruption to many travelers. In case of service unavailability, the expectation is that major incidents are recovered within minutes, allowing business operations to resume as fast as possible.

Job Title

Critical Incident Manager

External Job Advert

• CVs MUST BE IN ENGLISH ***

LOCATION: BOGOTA

In This Role You’ll

• Coordinate the end-to-end response to major incidents: Establish effective communication channels and engage relevant technical teams.
• You will be accountable for ensuring timely escalations and involvement, as MTTR is critical for Service Management.
• Your focus will be to keep each incident progressing toward recovery through swift action and coordination.
• Organize and facilitate blamele...