Critical Service Operations Leader - Automation Systems
Location
Taiwan, Taipei City
Job Type
Permanent
Category
Operations Specialties Managers
Posted
June 08, 2026
About Our Client
Our client is a global leader in automation and material handling solutions, supporting large-scale operational environments with advanced technologies and long-term service partnerships.
Job Description
- Lead and support customer service operations across Northern Taiwan
- Manage field service engineers, rostering, and on-site operational activities
- Handle customer escalations, incidents, and service recovery actions
- Drive service quality, response efficiency, and operational KPIs
- Coordinate with project teams to ensure smooth handover from installation to after-sales support
- Support modernization, upgrade, and maintenance initiatives
- Build strong customer relationsh...