CRM Analyst

Telenet • Belgium, Belgium, Belgium • Posted June 05, 2026

Location Belgium, Belgium

Job Type Full time

Category Business Operations Specialists

Posted June 05, 2026

BASE is looking for a CRM analyst for the Customer Base Management team. The Customer Base Management team is responsible for the retention, up- and cross-sell among the existing customer base. As a CRM analyst you play a crucial role in ensuring that the right customer gets the right offer/ communication and that your colleagues get all the insights based on former campaigns for continuous improvement. 

Your Responsibilities as a CRM Analyst
You'll play a key role in the experimentation phase of 1‑to‑1 campaigns (fishing pond, campaign set-up, timing, minimum audience size).
You will define and set up the campaign target groups for campaign roll-out.
As our CRM Analyst, you safeguard data and campaign quality, check eligibility and privacy rules, flag risks and take corrective actions.
You perform post-campaign analyses and share the learnings in review and demo sessions.
You'll suppo...
            

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