CRM and Strategy Support Lead

Mission

:

Design and develop data visualization dashboards and reports that provide clear visibility into customer service operational performance across the Southern Africa region.

Develop dashboards and reports to track service delivery efficiency from order entry to delivery

Design and maintain real‑time dashboards and reports that enable proactive tracking of open and overdue customer orders across all locations.

Develop dashboards and reports that track open RFQs, unprocessed orders, and customer complaints, providing visibility into trends, ageing, and turnaround times

Support TTM initiatives by aligning Salesforce CRM reporting and dashboard development with strategic business priorities, enabling visibility into pipeline performance, customer trends, and execution against regional objectives.

Drive and guide users on Strategic Plans in Salesforce by providing support, tracking progress, and promoting ali...