CRM Business Analyst - Retail Banking Transformation

Virtusa is looking for a Business Analyst in Dubai to bridge business stakeholders and technology teams, delivering impactful CRM solutions in retail banking. The ideal candidate will leverage techno-functional expertise to support CRM and digital transformation initiatives.

Responsibilities include leading business analysis for CRM initiatives, owning the requirement lifecycle, and engaging in UAT activities to ensure seamless execution. Strong knowledge of regional regulations and customer servicing needs is essential.