CRM Executive / CRM Manager

Job Title: CRM Executive / CRM Manager (Post-Sales)

Department: Customer Relationship Management (CRM) Industry: Real Estate

Job Purpose

To manage and nurture customer relationships throughout the post-sales lifecycle, ensuring seamless execution of collections, documentation, and handover processes while enhancing customer satisfaction and retention.

Key Responsibilities

1. Customer Management

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Manage customers from post-sales stage until possession/handover

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Address customer queries, complaints, and escalations effectively

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Build and maintain strong, professional customer relationships

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Ensure high levels of customer satisfaction and engagement

2. Collections & Follow-ups

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Follow up with customers for payments as per the demand schedule

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Track outstanding dues and ensure timely coll...