CRM Implementation Consultant

Location: Reading

About the Role

We're seeking an experienced CRM Consultant to join our team, playing a pivotal role in both winning new business and delivering exceptional client outcomes. This position uniquely combines pre‑sales consulting with hands‑on implementation of CRM solutions, business process optimization, and AI‑powered capabilities. You'll work at the intersection of business strategy and technology, helping organizations transform how they manage customer relationships.

Required Experience/Qualifications

• At least one job of 18months + where you have been involved consulting & implementation of any business management software.
• Experience in change management and user adoption strategies
• Strong understanding of sales, marketing, and customer service business processes
• Experience with business process modelling, analysis, and optimization methodologies
• Familiarity with AI/ML concept...