CRM Manager

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.

The CRM Manager is responsible for defining and driving the brand’s CRM and client engagement strategy, with the objective of strengthening customer loyalty, increasing client lifetime value and supporting overall business performance across all channels.

Positioned within the Marketing function, the role acts as a strategic link between Brand, Client Engagement and Retail teams, ensuring that CRM initiatives are aligned with the overall brand vision while remaining commercially effective and operationally executable within stores.

The role requires a strong combination of strategic thinking, customer insight, data analysis and cross-functional collaboration, with a particular focus on translating client data into impactful and actionable engagement strategie...