CRM Specialist
Location
dubai, dubai
Job Type
Full-time
Category
Management & Operations
Posted
June 07, 2026
Overview
The CRM Specialist will play a key role in managing, optimizing and developing the company's CRM systems to support customer acquisition retention and lifetime value growth . This position works closely with Sales Retention Marketing BI and Product teams ensuring data-driven decision-making and seamless customer journeys.
This role is ideal for someone with hands-on CRM experience in Forex CFD or financial services who enjoys working with data, automation and performance metrics.
Responsibilities
- Own and manage the CRM system including configuration, workflows, segmentation, automation and upgrades
- Ensure CRM stability, accuracy and scalability across departments
- Continuously improve CRM processes to increase efficiency and conversion rates
Data Analysis & Reporting
- Analyze customer behavior, lifecycle activity and trading patterns
- Build and main...