CRM Specialist/Manager
Location
Remote, Remote
Job Type
Full-time
Category
Tecnologías de la Información
Posted
June 08, 2026
AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR's expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations.
Para presentar una candidatura, simplemente lea la siguiente descripción del puesto y asegúrese de adjuntar los documentos pertinentes.
What you will do:
1. Daily Operations Monitoring & KPI Management
- Supervise daily operations of in-house or outsourced call center teams.
- Track and report on core operational KPIs including:
- Call answer rate and abandonment rate.
- Average speed of answer (ASA) and average handling time (AHT).
- Work order closure rate and first contact resolution (FCR).
- Customer satisfaction (CSAT) score.
- Generate daily, weekly and monthly operational perfo...