CRM Supervisor

We are looking for a CRM Supervisor with solid iGaming / online casino experience to take ownership of our customer retention strategy not by executing campaigns directly but by leading and managing our external CRM management company.

This role is all about direction control and results: you will review challenge and refine the agency's work to make sure every campaign supports our commercial targets brand positioning and regulatory obligations.

• Own the agency relationship act as the primary point of contact between our business and the external CRM management company.
• Steer the CRM strategy review and approve CRM roadmaps campaign calendars segmentation strategies and player journeys across all key markets.
• Quality control of campaigns validate copy offers targeting and timing to ensure all communications are on-brand compliant and commercially sound.
• Performance oversight monit...