Csr Controls Jr
Location
san pedro garza garcía, san pedro garza garcía
Job Type
Full-time
Category
Other-General
Posted
June 15, 2026
**What will you do?**
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
**How will you do it?**
**Order Processing**
- Order input in the system (different order types)
- ** Incoming calls management**
- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.)
- Credit notes / invoices processing.
**Backorder monitoring and order management**
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer order cancellations (DOA)
- Monitor call-off orders
**Handling non-conformities and complaints**
- Issue internal complaints and RMA if required. (Salesforce / Lawson)
- Send customer receipt confirmation of c...
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
**How will you do it?**
**Order Processing**
- Order input in the system (different order types)
- ** Incoming calls management**
- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.)
- Credit notes / invoices processing.
**Backorder monitoring and order management**
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer order cancellations (DOA)
- Monitor call-off orders
**Handling non-conformities and complaints**
- Issue internal complaints and RMA if required. (Salesforce / Lawson)
- Send customer receipt confirmation of c...