CSR (Healthcare Account) - Open for beginners
Location
pasig, national capital region
Job Type
Full-time
Category
Other-General
Posted
June 13, 2026
Job Description
We are looking for Customer Service Representatives for a Healthcare Account to assist patients and clients with healthcare inquiries, claims, and service-related questions. You will ensure accurate information, resolve concerns professionally, and provide a positive experience for every customer.
Key Responsibilities:
• Handle inbound customer inquiries via phone, chat, or email
• Provide information on healthcare services, insurance claims, and coverage
• Assist clients with submitting forms or claims accurately
• Resolve questions or issues efficiently and professionally
• Document all customer interactions and updates in the system
• Escalate complex issues to supervisors when needed
• Meet quality, productivity, and customer satisfaction metrics
Work Schedule & Training:
Shifting schedules, including nights, weekends, and holidays
Comprehensive paid training on healt...
We are looking for Customer Service Representatives for a Healthcare Account to assist patients and clients with healthcare inquiries, claims, and service-related questions. You will ensure accurate information, resolve concerns professionally, and provide a positive experience for every customer.
Key Responsibilities:
• Handle inbound customer inquiries via phone, chat, or email
• Provide information on healthcare services, insurance claims, and coverage
• Assist clients with submitting forms or claims accurately
• Resolve questions or issues efficiently and professionally
• Document all customer interactions and updates in the system
• Escalate complex issues to supervisors when needed
• Meet quality, productivity, and customer satisfaction metrics
Work Schedule & Training:
Shifting schedules, including nights, weekends, and holidays
Comprehensive paid training on healt...