CSR

HCM Nexus Consulting • Makati, Metro Manila, Philippines • Posted June 08, 2026

Location Makati, Metro Manila

Job Type Full-time

Category Information and Record Clerks

Posted June 08, 2026

Overview:
We are looking for dedicated and customer-focused Customer Service Representatives to provide phone-based support and assistance to clients. In this role, you will respond to inquiries, resolve concerns, and ensure customer satisfaction while adhering to established procedures. This is a great opportunity for individuals with strong communication skills and a passion for delivering excellent service.
Key Responsibilities:

Respond to customer inquiries regarding products, services, and account-specific programs.
Resolve issues, de-escalate dissatisfied clients, and escalate calls when necessary.
Track and document call-related details for auditing and reporting purposes.
Provide feedback on call issues related to downtime, system errors, or training needs.
Maintain and update customer information in company systems.
Assist with credit card authorizations and processing as needed.
Suppo...
            

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