CSR Spanish Bilingual

Job Responsibilities

• Handle inbound and outbound customer calls in Spanish and English.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints, inquiries, and requests promptly and professionally.
• Document all interactions clearly in the CRM or ticketing system.
• Assist customers with account updates, billing questions, orders, and technical issues.
• Translate or interpret information between English-speaking staff and Spanish-speaking customers when required.
• Escalate complex or unresolved issues to supervisors or appropriate departments.
• Follow company quality standards, call scripts, and compliance guidelines.
• Support email, chat, or social media customer service channels when assigned.
• Provide feedback to improve customer experience and service delivery.

Qualifications

• CSR experience prefe...