CSR Team Leader
Location
iloilo city, western visayas
Job Type
Full-time
Category
Management & Operations
Posted
June 18, 2026
TheCSR Team Leader plays a key role in supervising, guiding, and supporting a team of Customer Service Representatives. This position ensures high-quality customer interactions, efficient service delivery, and the achievement of performance targets while fostering a productive and positive work environment.
What You Will Be Doing
- Lead, mentor, and motivate a team of Customer Service Representatives to meet and exceed performance goals.
- Monitor daily operations to ensure adherence to service standards, policies, and procedures.
- Prepare and analyze daily, weekly, and monthly performance reports.
- Identify skill gaps and recommend appropriate coaching or training interventions.
- Communicate trends, issues, and improvement opportunities to management for strategic action.
Qualifications
- Bachelor’s degree or equivalent professional experience preferred.
- Minimum of2–3 years...