CSU Brussels_IT Service Desk Technician for NATO with security clearance
Requirements Description:
• First Contact Resolution (1st line resolution)
• Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to):
o Laptops: VPN connectivity, Microsoft products, Business Applications
o Mobile devices (smartphones & tables): work environment applications and configuration of devices through MDM
o User Access Management
• Lifecycle of Service Management tickets
o Incident Management
o Service Request Management
o Change Management and Change Coordination
• IT Asset Management
o Keep asset management systems up to date
• Knowledge Management
o Create, maintain and utilise SOP, processes and support
documentation
• Able to work with limited supervision
• Perform other duties as may be required
Requirements
• Relevant Service Desk 1...