Custome Escalations Advisor

The Very Group • Dublin, County Dublin, Ireland • Posted June 03, 2026

Location Dublin, County Dublin

Job Type Full-time

Category Financial Specialists

Posted June 03, 2026

 About the role
 As a Customer Escalations Advisor, you will be expected to handle a variety of responsibilities including:
 
  Responsibilities 
 Answer incoming calls and document customer complaints using a database
 Thoroughly investigate and resolve customer complaints
 Ensure compliance with regulatory timelines and requirements
 Collaborate with customers and other departments throughout the investigation process
 Create accurate complaint reviews and draft final response letters
 Demonstrate understanding and adherence to regulatory requirements and policies
 Elevate unresolved issues and queries for further assistance
 Maintain security and confidentiality of sensitive information and report any data breaches
 Meet quality and productivity targets
 Monitor direct mail inboxes and telephone lines
 Provide valuable feedback on process errors...
            

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