Customer Advisor (for Pasig and Ortigas area)

The Role

As a Customer Advisor, you will handle in-house selling, cross-selling of bank products and services, and managing of account portfolio to achieve sales targets. You will process the opening of new peso/dollar CASA accounts and placements, roll-over/renewal, termination, and payment of matured placements for all SBC products. You ensure on-time and accurate service delivery in compliance with the service standards of the Bank.

How you will contribute

•Identifies customer's needs, maintains and nurtures customer’s relationships through marketing calls, recommending and cross-selling other bank products, services, and alternative channels to customers, and formulation of strategies to further increase dealings with the Bank

•Assists walk-in customers by serving and advising them on bank products to meet their needs and have dealings with the Bank

•Manages/attends to customers’ complaints by co...