Customer Care Agent - Export (m/f/d)

Ocean Network Express • Hamburg, Hamburg, Germany • Posted May 29, 2026

Location Hamburg, Hamburg

Job Type Permanent

Category Information and Record Clerks

Posted May 29, 2026

JOB PURPOSE 

As an Customer Care Agent, you provide frontline support to ONECare clients, resolving service issues via Service Cloud or other channels. You advise and guide clients on solutions and the use of ONE's self-service tools. Collaborating with the Customer Administration team, you contribute to the overall customer service experience by promptly managing cases and meeting targets.
 PRIMARY JOB RESPONSIBILITIES
Respond to service queries, initiate solutions per SOPs
Stay informed on sector developments, internal knowledge, SOP changes, and regulations
Educate clients on self-service tools to boost ONECare automation/efficiency 
Stay current on self-service/e-commerce tools, promote their use, and provide improvement feedback 
Ensure compliance with company rules 
Collaborate effectively internally and externally
Work closely with Customer Administration and Care Sales Specialists, e...
            

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