Customer Care Agent (Hybrid)

Location

Birmingham

Employment Type

Full time

Department

Customer Care

About the Role

We are seeking dedicated Customer Care Agents that are passionate about enhancing the experience of business travelers.

What You’ll Do

• Be a role model and a trusted advisor by showcasing Perk values and a customer centric approach in every customer interaction.
• Support and engage with our customers with their global business travel requirements.
• Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues.
• Exceed customer expectations when managing bookings, queries and requests.
• Answer customer requests and be their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate.
• Stay up-to-date with new features and product launches in Perk and be prepared for innovation.