Customer Care Agent

ScopeThe Customer Care Advisor – Junior is the entry‐level role within Pluxee's care function, responsible for providing prompt, accurate, and empathetic support to clients, consumers, and merchants across multiple service channels.
With a focus on learning, consistency, and high‐quality service, this role is key to delivering the first impression of Pluxee's brand promise and supporting customer satisfaction.
The Junior Advisor works under close guidance from team leaders and more experienced colleagues.ResponsibilitiesHandle incoming queries through phone, email, chat, or social channels, following defined scripts and procedures.Provide information, troubleshoot common issues, and guide customers on how to use Pluxee products and services.Escalate complex or sensitive cases following the defined escalation procedures.Document all interactions accurately in the CRM system.Adhere to performance targets, including response time, first‐contact resolution, and customer satisfac...