Customer Care Coordinator
Location
Great Blakenham, Suffolk
Job Type
Full-time
Category
construction-and-extraction
Posted
June 14, 2026
Are you a talented Customer Care Coordinator who prides themselves on delivering exceptional customer service?
As a Coordinator, you’ll be dealing with calls and emails from homeowners regarding defects that have arisen during the 2-year warranty period and take the required action to get these rectified in an efficient, accurate and timely manner. You’ll arrange appointments for Customer Care Operatives and Managers to attend and liaise with Contractors, Suppliers and Site Managers where necessary. Whilst this role is office based, you’ll be site based one morning a week therefore, strong face to face customer service skills are essential.
You don’t have to work in the new homes sector; you could be performing a similar role for a Contractor or Housing Association. What you will be is self-motived, pro-active and result driven with strong communication skills, a keen eye for detail and the ability to work on multiple cases at any one time. Additionally, you’ll be compute...
As a Coordinator, you’ll be dealing with calls and emails from homeowners regarding defects that have arisen during the 2-year warranty period and take the required action to get these rectified in an efficient, accurate and timely manner. You’ll arrange appointments for Customer Care Operatives and Managers to attend and liaise with Contractors, Suppliers and Site Managers where necessary. Whilst this role is office based, you’ll be site based one morning a week therefore, strong face to face customer service skills are essential.
You don’t have to work in the new homes sector; you could be performing a similar role for a Contractor or Housing Association. What you will be is self-motived, pro-active and result driven with strong communication skills, a keen eye for detail and the ability to work on multiple cases at any one time. Additionally, you’ll be compute...