Customer Care Dispatch Latam Agent (Zapopan)

Job Details
Date
: May 8, ****
Location
: Zapopan, JAL, MX
Company
: Carestream Health
Requisition ID
: ****
Equal Opportunity Employer
Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Responsibilities
Understand and interpret customer needs, identifying problems, and determining the best course of action to resolve issues within department guidelines.
Input customer, account, or equipment data into our system (C4C).
Create, document, assign, and follow up on service reports for internal and external customers.
Provide real-time internal customer support via Teams.
Strive continuously to improve the delivery of our services/products to provide...