Customer care executive ( Gurgaon)

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Customer Care Executive (CCE) is the primary link between an organization and its customers. They are responsible for managing inquiries, resolving complaints, and ensuring high customer satisfaction across phone, email, and chat.Core ResponsibilitiesInbound & Outbound Support: Address customer queries, process orders, and provide accurate product or service informationplaint Resolution: Investigate customer issues, offer appropriate solutions, and follow up to ensure full resolution.Data Management: Update and maintain accurate records of customer interactions and feedback in the CRM.Cross-Selling: Identify opportunities to upsell products or services that fit the customer's needs.Required SkillsCommunication: Excellent verbal and written communication skills (e.g., in English and Hindi for the local Indian market).Active Listening & Empathy: Ability to understand cu...