Customer Care Executive

Are you passionate about delivering exceptional customer service? At Cafe Desire, we believe that every customer interaction is an opportunity to create a delightful experience. As a Customer Care Executive, you will be the voice of our brand, ensuring our customers feel valued, heard, and satisfied. If you have a knack for problem-solving and a warm, engaging personality, this is the perfect role for you!

Key Responsibilities

• Handle inbound and outbound customer queries with professionalism and empathy.
• Address and resolve customer complaints promptly, ensuring 100% satisfaction.
• Guide customers on product usage, troubleshooting, and service requests.
• Calling our existing customers and taking feedback on our products and services.
• Maintain accurate records of interactions and transactions in the system.
• Follow up with customers to ensure issues are fully resolved.
• Collaborate with internal...